Important Hosting Update (25/01/25)

We’re now able to offer assistants that keep your conversations within the EU 🇪🇺. If you’re located in the European Union, we encourage you to use the ISMS Copilot EU, and our specialized assistants for EU regulations (DORA, NIS2, EU AI ACT, Cyber Resilience Act, GDPR) based on your compliance needs. Conversations are hosted in France and deleted after 90 days.

If you’re fine with US hosting, know that ISMS Copilot Free or ISMS Copilot X are also knowledgeable on these regulations, even if less specialized. This information supersedes any other information about EU hosting.

For more details, please visit our FAQ for EU users.

General

ISMS Copilot is available in the EU

After a brief period where we planned to rely on US-based hosting only due to an imminent EU provider's closure, we're thrilled to announce that the EU version of ISMS Copilot is maintained and fully operational within the European Union.

What this means for you:

• Your conversations stay in EU data centers (France).
• Your conversations are automatically deleted after 90 days (30 days for “Temporary chats”)
• Full access to specialized assistants for EU regulations (DORA, NIS2, EU AI ACT, Cyber Resilience Act, GDPR)
• Complete alignment with EU data protection requirements

We understand how important data sovereignty is for our EU customers, which is why we worked diligently to maintain EU-based hosting.

You can now continue using ISMS Copilot with the confidence that your conversations data remains within EU borders.

Is there zero transfer of data outside the EU?

Your conversations with EU assistants stay within the EU. That’s a given. Now, remember that we use some subprocessors as part of the service delivery surrounding your use of ISMS Copilot assistants. So, even if the content of your conversations with EU assistants don’t leave the EU, some data do:

Your email address is transferred to the US through the use of Bubble.io, the platform through which you currently access ISMS Copilot assistants. We have a Data Processing Agreement defined, including Standard Contractual Clauses. We also rely on SendGrid (US) for email delivery (password resets, legal updates), and Kit (US) for email marketing communications (double opt-in, and you can unsubscribe any moment).

What are the “EU assistants” of ISMS Copilot?

ISMS Copilot EU assistants means: 1) they help with European-Union related frameworks and regulations 2) conversations stay in the UE. The EU assistants are: