ISMS Copilot

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Information on this trust center is generally about ISMS Copilot v1, the ancestor of current ISMS Copilot built, on another technology. If you’re using the latest ISMS Copilot 2.0, access the dedicated trust page, where we detailed how we’re taking security even further. In case you have any specific question or doubt, you can always reach out.

➡️ Find everything you need to know about ISMS Copilot 2.0

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Usage issues

Chatbots answers are cut unfinished

This happens when chatbot hits capacity limit, usually with very long answers.

In this case:

• Copy the unfinished answer
• Paste it in chat
• The assistants will just complete the unfinished answer.

It’s important that you follow these steps. What doesn’t work 🚫:

• Just asking “finish/complete”. Usually a cut answered won’t be remembered by the assistant, so the assistant will restart from the “previous” message, before the cut answer, and won’t be able to complete the unfinished request because… it’s not aware of it.

I’m forced to upgrade so can’t access the conversation I just had

If you had a conversation with an assistant while trying the app and can't access it anymore because you've been prompted to upgrade, and for some reason can't upgrade, please let us know.

Reach out to support in chat and leave your email, we'll help you recovering the conversation. We get this is frustrating. It’s due to current limitations of our current teck stack, we plan to make it evolve.

The Chatbot Interface is Slow When I Type. What Can I Do?